1. GENERAL CONDITIONS
1.1. These rules (the “Rules”) of the purchase is a legally binding document that establishes the buyer (“Buyer”) and seller (“Seller”) are the rights, duties and responsibilities of the goods Buyer on www.moonhome.eu online shop (“e-shop”).
1.2. The Seller reserves the right to change, amend or supplement the Rules at any time, considering the requirements established by law. The buyer is informed on the online shop. The rules valid at the time of placing the order.
1.3. The following have the right to buy online:
1.3.1. able-bodied natural persons, i.e. persons who have reached the age of majority and whose capacity is not restricted by court order;
1.3.2. teens aged 14 to 18 only with the consent of their parents or guardians, unless they are self-employed;
1.3.3. legal persons;
1.3.4. authorized representatives of all the persons mentioned above.
1.4. By approving the rules, the seller also guarantees that in accordance with 1.3. point, the Buyer has the right to buy goods in the E-shop.
1.5. The agreement between the Buyer and the Seller may be concluded from the moment the Buyer formed a shopping cart, specified delivery address, select the payment method and familiar with the rules of Seller and click on “Confirm Order”.
1.6. Each contract concluded between the Buyer and the Seller is stored in the online shop.
2. PROTECTION OF PERSONAL DATA
2.1. To order goods in the e-shop, the buyer can:
2.1.1. by registering in this E-shop – by entering the data requested in the registration;
2.1.2. without registering in this E-shop.
2.2. When ordering the goods www.moonhome.eu as described in 2.1 Clause of these Rules, the Buyer must indicate in the relevant information in fields provided by the Seller his data necessary for the proper execution of the order: name, surname, delivery address, telephone number and e-mail address.
2.3. By approving these rules, the Buyer agrees that his data will be processed for the purposes of analysis of the Seller’s activities and direct marketing in the sale of goods and services in the E-shop “Toli nuo klasikos”.
2.4. By agreeing to the processing of his personal data for the purpose of selling goods and services in the Seller’s E-shop, the Buyer also agrees to the sending of information notices to the e-mail address and telephone number provided by him, which are necessary to fulfil the order.
2.5. By registering in the E-shop and ordering goods, the buyer undertakes to keep and not disclose the login details to anyone.
3. BUYER’S RIGHTS AND OBLIGATIONS
3.1. The Buyer has the right to purchase goods ion www.moonhome.eu E-shop in accordance with the procedure established in these Rules and other information sections of the Seller’s E-shop.
3.2. The Buyer has the right to withdraw from the sale and purchase agreement concluded in the Store by notifying the Seller thereof in writing no later than within 14 (fourteen) days, except in cases when the contract cannot be terminated in accordance with the laws of the Republic of Lithuania.
3.3. Rules 3.2. The Buyer may exercise the right provided for in the Clause of the Rules only if the goods have not been damaged or their appearance has not substantially changed, nor has it been used.
3.4. The Buyer must pay for the goods and accept them in accordance with these Rules.
3.5. If the Buyer’s personal data, provided in the registration form, has been changed, the Buyer is obligated to update data immediately.
3.6. Buyer undertakes not to pass on his login details to third parties. If the Buyer loses the login data, he must immediately inform the Seller by the means of communication specified in the “Contacts” section.
3.7. Buyer, by placing an order on www.moonhome.eu agrees with the the Rules and undertakes to comply with them with the laws of the Republic of Lithuania.
4. SELLER’S RIGHTS AND OBLIGATIONS
4.1. The Seller undertakes to make the Buyer the services provided by the E-shop under the conditions outlined in these Rules and the E-shop.
4.2. If the Buyer is trying to undermine the stability of the work of e-shop and security or in breach of its obligations, the seller has the right to and to restrict, suspend or revoke the Buyer the opportunity to buy immediately without any notice.
4.3. The Seller undertakes to respect the Buyer’s right to privacy of personal information belonging to him, i.e., to process the personal data specified by the Buyer only in accordance with the procedure established in Chapter 2 of the Rules and legal acts of the Republic of Lithuania.
4.4. Seller agrees to deliver goods ordered by the Buyer at the address indicated.
5. PURCHASE ORDER, PRICES, PAYMENT ARRANGEMENTS AND TERMS
5.1. Customers can purchase 7 days a week, 24 hours, daily.
5.2. The Agreement comes into force from the moment the Buyer clicks the “Confirm Order” button, and upon receipt of the order, the Seller confirms it – sends a confirmation letter to the e-mail specified by the Buyer.
5.3. All prices in the e-shop are provided in Euros, including VAT.
5.4. Buyer can pay for goods via:
5.4.1. using own online banking system. When buyer transfers funds directly to www.moonhome.eu settlement accounts. The Buyer transfers the money to the current account of the E-shop. Payment using electronic banking is a prepayment using the electronic banking system used by the Buyer or by entering the bank card data. The buyer must have signed an electronic banking agreement with one of the serviced banks in order to use this form of payment. The Buyer shall transfer the money to the current account of the e-shop. The responsibility for data security in this case lies with the respective bank, as all monetary transactions take place in the bank’s electronic banking system.
5.4.2. Payment by bank transfer is an advance payment when the Buyer, after printing the order and going to the nearest bank branch, transfers the money to the electronic bank account of the store.
5.5. The buyer agrees to pay for the goods immediately. Only upon receipt of payment for the goods, the formation of the consignment of goods begins and the term for delivery of the goods begins to run.
6. DELIVERY OF GOODS
6.1. The Buyer, having chosen the delivery service at the time of ordering, undertakes to indicate the exact place of delivery of the goods.
6.2. The Buyer undertakes to accept the goods themselves. In the event that the Buyer is unable to accept the goods themselves and the goods are delivered to the specified address, the Buyer shall not have the right to make claims to the Seller regarding the delivery of the goods to the wrong entity.
6.3. The goods shall be delivered by the Seller or the Seller’s authorised representative (courier).
6.4. The Seller shall deliver the goods to the Buyer in accordance with the time limits specified in the descriptions of the goods. These time limits are preliminary and do not apply in cases when the Seller does not have the required goods in stock and the Buyer is informed about the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the terms of delivery.
6.5. In all cases, the Seller shall be released from liability for violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances beyond the control of the Seller.
6.6. The Buyer must immediately inform the Seller if the consignment is presented in crushed or otherwise damaged packaging, if the consignment contains unsolicited goods or the quantity thereof is incorrect, or the goods are incomplete, disregarding the circumstances.
6.7. No matter the case, if the buyer notices any damaging of the packaging during delivery, they must indicate their remarks on the delivery document submitted by the courier or draw up a separate report on thedamage. The Buyer must do this in the presence of a courier. Failure to do so shall release the Seller from liability against the Buyer for damage to the goods related to packaging damage, which the Buyer did not indicate on the courier’s delivery document.
7. QUALITY OF GOODS, GUARANTEES
7.1. The details of each product sold at the e-shop shall be generally indicated in the product description attached to each product.
7.2. The Seller shall not be responsible for the fact that the goods in the electronic store may not correspondin their colour, shape or other parameters to the actual size, shape and colour of the goods due to the characteristics of the monitor used by the Buyer.
8. RETURN AND EXCHANGE OF GOODS
8.1. Deficiencies of sold goods shall be eliminated, low-quality goods shall be replaced, returned in accordance with the Rules of Return and Replacement of Itemsapproved by the Order of the Minister of Economy of the Republic of Lithuania of June 29, 2001 No. 217 “On Approval of the Rules of Return and Replacement of Items”, except in cases when the contract cannot be terminated in accordance with the laws of the Republic of Lithuania (when the contract is concluded for sale of hygiene goods – bedding accessories;see Item 18 of the information on the website of the Public Institution “Consumer Centre” http://www.vartotojucentras.lt/istatymas.php?id=1038, “Peculiarities of Return and Replacement of Non-food Goods”). In all cases, the money for the returned goods is transferred only to the payer’s bank account.
8.2. In order to return the item/goods in accordance with Clause 8.1 of the Rules, the Buyer may do so within 14 (fourteen) working days from the date of delivery of the goods to the Buyer, informing the Seller by the means of communication specified in the contact section,indicating the name of the returned goods, the order number and the reasons for the return.
8.3. Upon returning the received wrong and/or defective item, the Seller undertakes to accept such goods and replace them with similar suitable goods.
8.4. In the event that the Seller does not have goods suitable for replacement, the amount paid shall be refunded to the Buyer, excluding the price for delivery.
9.1. The Buyer shall be fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller shall not be responsible for the consequences and shall have the right to claim compensation from the Buyerfor the incurred direct losses.
9.2. The buyer shall be responsible for the actions taken using this e-shop.
9.3. The registered Buyer shall be responsible for the transfer of his login data to third parties. If the services provided by the e-shop are used by a third party who has logged in to the e-shop using the login details of the Buyer, the Seller considers this person to be the Buyer.
9.4. The Seller shall be released from any liability in cases where the loss arises due to the fact that the Buyer, despite the recommendations of the Seller and the obligations of the Buyer, did not read these Rules, even though they were given such an opportunity.
9.5. If the Seller’s e-shop contains links to the electronic websites of other companies, institutions, organisations or persons, the Seller shall not be responsible for the information or activities performed there.
9.6. The Seller does not maintain, control or represent those websites and individuals.
10. MARKETING AND INFORMATION
10.1. The Seller may, at his discretion, initiate various promotions in the e-shop.
10.2. The Seller has the right to unilaterally, without separate notice, change the terms of the promotions, as well as cancel them. Any change or cancellation of the terms and conditions of the promotions is only forward-looking, i.e. from the moment of their performance.
10.3. The Seller shall send all notifications by the means of communication specified in the Buyer’s registration form.
10.4. The Buyer shall send all notifications and questions to the telephone numbers and e-mail addresses specified in the section “Contacts” of the Seller’s e-shop.
10.5. The Seller shall not be liable if the Buyer does not receive the sent information messages or confirmation messages due to failures of the Internet connection or the networks of e-mail service providers.
11. FINAL PROVISIONS
11.1. The present Rules of Purchase and Sale of Goods have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
11.2. All disagreements arising from the implementation of the present Rules shall be resolved through negotiations. In the event of failure to reach an agreement, disputes shall be settled in compliance with the procedures established by the laws of the Republic of Lithuania.